Terms and Conditions

1.1 These Passenger Terms apply between you and DRIVR in connection with the provision of the Service (as defined in section 2.1 below) from the time you register and create an account with DRIVR.

1.2 It is important that you read and understand the Passenger Terms before you use the Service (as defined in clause 2.1 below). By using and accessing the Service, you accept these Passenger Terms. If you do not accept these Passenger Terms, you must not use the Service.

2.1 DRIVR operates a free platform (the “Service”) that enables you to request, book and pay for passenger transport services (the “Ride”, “Rides”) using the DRIVR software application (the “App”), which can be downloaded to your mobile device, and enables licensed drivers (“Drivers”) to provide the Rides to you.

2.2 When you submit a booking request for Rides via the App, DRIVR will process your request and may accept your booking (depending on your location and payment history) for the purpose of finding and assigning you a Driver who is willing and able to fulfil your request for a Ride.

2.3 When an individual Driver confirms that he/she will complete your Ride, you will enter into a separate agreement with the Driver for the provision of the Ride on the terms and conditions that you agree with the Driver. DRIVR does not provide Rides and is not a party to your agreement with the relevant Driver.

2.4 You may cancel your booking request for a Ride at any time before you begin your Ride by informing the Driver via the relevant function available in the Service. However, if you:

• (a) cancel your booking request more than 3 minutes after your Ride has been assigned to a Driver by DRIVR, or
• (b) are late to meet your Driver at the pick-up location at the time you selected in the App,
• DRIVR Danmark A/S may charge a cancellation fee of DKK 50 on behalf of the Driver.

2.5 DRIVR may from time to time offer social features in the Service, such as the ability to contact, rate and review the Driver. Any use of such social features must comply with our acceptable use rules below.

3.1 To access the Service you must:

• (a) be at least 18 years old;
• (b) download the App to your mobile device (the App is free from either the Google App Store or the Apple App Store);
• (c) register a DRIVR account with a telephone number and an e-mail address (your “Account”); and
• (d) accept these Passenger Terms and any relevant App Store terms; and
• (e) treat your Driver with respect, courtesy and decency, as you would expect to be treated as a passenger.

3.2 You may connect to the Service using a third-party service (for example LinkedIn, Google, Facebook or Twitter), and you give DRIVR permission to access and use your information from that service as permitted by that service and as described in DRIVR's privacy policy (https://www.drivr.com/privacy-policy/).

3.3 You must provide DRIVR Danmark A/S with valid and up-to-date credit or debit card details in order to use your Account to use the Service. You authorise DRIVR Danmark A/S to charge such credit or debit card for the fares incurred via your Account, and you hereby confirm that the information you have provided is accurate and that you are entitled to use the credit or debit card provided.

3.4 You are responsible for maintaining the confidentiality of your login details and for all activities that take place under your Account. If you are concerned that your Account has been misused, you must contact DRIVR immediately at support@drivr.com.

3.5 Your privacy is important to DRIVR and DRIVR Danmark A/S. You should read the privacy policy (https://www.drivr.com/privacy-policy/) to understand how DRIVR and DRIVR Danmark A/S collect, use and share information about you.

4.1 As long as you comply with these Passenger Terms, DRIVR agrees to give you a royalty-free, revocable, non-exclusive right to access and use the Service in accordance with these Passenger Terms, the privacy policy (https://www.drivr.com/privacy-policy/) and the applicable app store terms (incorporated into these Passenger Terms by reference). You must not transfer or sublicense this right to use the Services.

4.2 Except as permitted under these Passenger Terms, and as permitted by the functionality of the Service, you agree:

• (a) not to copy the App or any part of the Service;
• (b) not to give or sell or otherwise make our App or any part of the Service available to anyone else;
• (c) not to modify the App or any part of the Service in any way; and
• (d) not to look for or access the code of the App or any part of the Service that DRIVR has not expressly published for general use.

4.3 You agree that you have no rights in or to the App or any part of the Service other than the right to use them in accordance with these Passenger Terms.

4.4 All intellectual property rights in the Service, its content and any related documentation, existing anywhere in the world, belong to DRIVR or its licensors (and are protected by copyright and/or trade secret laws and other international treaty provisions) and must not be copied, distributed, uploaded, republished, decompiled, disassembled or transferred in any way without DRIVR's prior written consent. You will have no ownership rights in the Service, its content or any related documents beyond the right to use it in accordance with these Passenger Terms.

5.1 By requesting a Ride, you agree to enter into a further agreement with your Driver to take (or to authorise another person to take) and pay for the Ride you have requested.

5.2 You acknowledge that while you are taking the Ride:

• (a) your Driver may take any reasonable route to your requested pick-up point, intermediate stop or destination, and that DRIVR does not set any route restrictions;
• (b) you may change your route in consultation with your Driver;
• (c) an exceptional situation (such as a mechanical breakdown or civil emergencies) may result in your Driver being unable to complete your Ride;
• (d) You must not consume or bring drugs or alcohol into the vehicle;
• (e) you will not carry or use weapons in the vehicle; or
• (f) you will not use, incite or encourage violence, racism or discrimination in any form.

5.3 You agree that, while you are a passenger on a Ride, you will treat your Driver with respect, courtesy and decency, as you would expect to be treated as a passenger. Any failure to comply with these Passenger Terms may affect your ratings, entitle DRIVR to suspend or terminate your access to the Service, or may be escalated to DRIVR or the relevant authorities.

5.4 DRIVR expects a high standard of service and professionalism from the Drivers. Please let us know at support@drivr.com or via the App if you have not had a satisfactory Ride.

6.1 DRIVR Danmark A/S processes all payments in connection with the App, including invoicing, receiving payment from you, refunding passengers (where relevant) and transferring payment to Drivers (“Payment Services”).

6.2 You understand that use of the Services may result in charges to you for the services or goods you receive (“Charges”). DRIVR will receive and/or enable your payment of the applicable Charges for services or goods obtained through your use of the Services. Charges will be inclusive of applicable taxes where required by law. Charges may include other applicable fees, road tolls and/or surcharges, including a booking fee, municipal road tolls, airport surcharges or processing fees for split payments.

6.3 All Charges and payments are enabled by DRIVR using the preferred payment method specified in your Account, after which you will receive a receipt by e-mail. If your primary Account payment method turns out to be expired, invalid or otherwise not chargeable, you agree that DRIVR may use a secondary payment method in your Account, if available. Charges paid by you are final and non-refundable, unless otherwise determined by DRIVR.

6.4 DRIVR reserves the right to establish, remove and/or revise Charges for any or all services or goods obtained through use of the Services at any time at DRIVR's sole discretion. Furthermore, you acknowledge and agree that Charges applicable in certain geographical areas may increase significantly during periods of high demand. DRIVR will use reasonable efforts to inform you of Charges that may apply, provided that you are responsible for Charges incurred under your Account, regardless of whether you are aware of such Charges or their amount.

6.5 You may choose to cancel your request for services at any time before the commencement of such services, in which case you may be charged a cancellation fee.

6.6 As part of your request for a Ride, the App will give you an estimate of the price you will be charged for the provision of the Ride (the “Estimate”). This estimate is for your reference only, and the actual price may vary due to driving charges, road tolls, time, duration, distance travelled, any changes agreed with your Driver or any surcharges.

6.7 Before your request is registered, DRIVR may place a temporary hold (authorise payment) on your card to ensure that the full amount for the Ride is available to DRIVR when the Ride is completed.

6.8 When a Driver has completed your Ride, DRIVR Danmark A/S will charge you payment on behalf of the Driver for each completed Ride via the Service (the “Fare”). The Fare is determined by the software, taking into account the actual travel time, any surcharges, fees, road tolls, duration and distance travelled.

6.9 DRIVR may attempt to charge your card again if payment for the Ride was not successful; this happens automatically and without further notice to you.

6.10 DRIVR may from time to time give certain users promotional offers and discounts that may result in different amounts being charged for the same or similar services or goods obtained through use of the Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you.

6.11 If DRIVR Danmark A/S fails to collect a Fare or any other amount from your credit or debit card, for reasons not attributable to DRIVR Danmark A/S or its service, DRIVR will inform you, and DRIVR may suspend or temporarily deactivate all or part of your access to the Service (without any liability to you), and DRIVR is not obliged to provide any or all services while the amount in question is unpaid. This does not affect any other rights and remedies available to either DRIVR or DRIVR Danmark A/S (as provider of Payment Services).

6.12 When you have received services or goods obtained through the Service, you will have the opportunity to rate your experience and provide further feedback.

7.1 This section 7 applies if the App has been purchased from the Apple App Store.

7.2 In addition to these Passenger Terms, you also agree that:

• (a) the Passenger Terms are solely between you, DRIVR Danmark A/S and DRIVR, not Apple, Inc. (“Apple”), and that Apple has no responsibility for the App or its content. Your download and use of the App must comply with the Apple App Store terms of service;

• (b) the licence you are given to use the App is limited to a non-transferable licence to use the App on the mobile operating system that you own or control as part of your device, and as permitted under the usage rules set out in Apple's App Store terms of service;

• (c) Apple has no obligation whatsoever to provide maintenance and support services with respect to the App;

• (d) in the event that the App fails to comply with any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App to you. To the maximum extent permitted under applicable law, Apple has no other warranty obligation whatsoever with respect to the App, and all other claims, losses, liabilities, damages, costs or expenses attributable to any failure to comply with a warranty will be governed solely by the Passenger Terms and any law applicable to DRIVR as provider of the App;

• (e) DRIVR, and not Apple, is responsible for handling any claim by you or a third party in connection with the App, including, but not limited to: (i) product liability claims; (ii) any claim that the App fails to comply with any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy or similar legislation, and all such claims are governed solely by the Passenger Terms and any law applicable to DRIVR as provider of the App;

• (f) in the event of a third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, DRIVR, and not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim to the extent required under the Passenger Terms;

• (g) you are not located in a country that is subject to a US government embargo, or that has been designated by the US government as a “terrorist supporting” country, and you are not listed on any US government list of prohibited or restricted parties;

• (h) you must comply with all applicable third-party terms when using the App; and

• (i) Apple and Apple's subsidiaries are third-party beneficiaries of the Passenger Terms in relation to your licence to the App, and that, upon your acceptance of the Passenger Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce the Passenger Terms in relation to your licence to the App against you as a third-party beneficiary thereof.

7.3 If there is any conflict between these Passenger Terms and the Apple App Store terms of service, the Apple App Store terms of service shall prevail.

7.4 You may only use the App on Apple-branded products that you own or control, and only as permitted under the usage rules in the Apple App Store terms of service, except that the App may be accessed and used by other accounts associated with you via Family Sharing (where permitted by the Apple App Store).

8.1. This section 8 applies if the App has been acquired from the Google Play Store. In addition to these Passenger Terms, you also agree:

• (a) to comply with all applicable terms of service of the third-party provider of your device as well as Google, Inc's (“Google”) Play Store Terms of Service;
• (b) that Google has no responsibility for undertaking or handling support and maintenance of the App and any complaints about your App.
• (c) Google has no responsibility or liability to you with respect to the App;
• (d) you acknowledge and agree that Google is a third-party beneficiary of the Passenger Terms as they relate to the App; and
• (e) you must comply with all national and international export laws and regulations that apply to you and your use of the App.

9.1 You confirm that any text, image or other information that you provide to DRIVR while using the Service (“User Content”) will comply with the acceptable use rules (as defined in section 10 below).

9.2 DRIVR does not claim ownership of your User Content, and ownership remains with you (or the relevant third-party owner). You grant DRIVR a worldwide, non-exclusive, royalty-free and perpetual licence to use, copy, reproduce, distribute, adapt, reformat, modify, publish, translate, license, sublicense and exploit the User Content anywhere and in any form for the purpose of providing the Service (including, where relevant, enabling other users to view your User Content).

9.3 You must ensure that you are able to grant us the above licence for any content owned by a third party that you include in your User Content.

9.4 Our right to use your User Content does not in any way affect your rights to the protection of personal information. Please see the privacy policy (https://www.drivr.com/privacy-policy/), which contains information about how DRIVR Danmark A/S and DRIVR use your personal information.

9.5 The Service makes third-party content available, such as User Content. DRIVR is not responsible for such content in any way, but may monitor User Content and refuse, reject or delete User Content if DRIVR believes that it breaches any of the acceptable use rules.

10.1 In addition to the other requirements in these Passenger Terms, this section describes specific rules that apply to your use of the Service (“Acceptable Use Rules”).

10.2 When using the Service (including, where relevant, the Ride), you must not:

• (a) circumvent, disable or otherwise interfere with security-related features of the Service;

• (b) allow another person to use the Service on your behalf, unless such person is authorised by you;

• (c) use the Service if DRIVR has suspended or banned you from using it;

• (d) incite, promote or engage in illegal or wrongful conduct or conduct that causes damage to persons or property;

• (e) modify, interfere with, intercept, disrupt or hack the Service;

• (f) misuse the Service by knowingly introducing viruses, Trojan horses, worms, logic bombs or other material that may harm the Service or any Service user's own equipment;

• (g) collect data from the Service other than in accordance with these Passenger Terms;

• (h) submit or contribute User Content that contains nudity or violence, or that is abusive, threatening, obscene, misleading, untrue or offensive;

• (i) submit or contribute User Content that you do not own or have the right to use, or otherwise infringe third parties' copyright, trademark or other rights;

• (j) use User Content in breach of any licence terms specified by the owner;

• (k) submit or contribute information or comments about another person without that person's permission;

• (l) threaten, abuse or invade another person's privacy or cause annoyance, inconvenience or needless anxiety, or be likely to harass, upset, embarrass, alarm or annoy another person; or

• (m) use an automated system, including without limitation “robots”, “spiders” or “offline readers”, to access the Service in a way that sends more request messages to the Service than a human can reasonably produce in the same period of time.

10.3 Failure to comply with the Acceptable Use Rules constitutes a serious breach of these Passenger Terms and may result in DRIVR taking all or some of the following measures (with or without notice):

• (a) immediate, temporary or permanent withdrawal of your right to use the Service;
• (b) immediate, temporary or permanent removal of all User Content;
• (c) issuing a warning to you;
• (d) legal proceedings against you, including proceedings for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; or
• (e) disclosure of such information to law enforcement authorities as DRIVR reasonably believes is necessary.

10.4 The responses described in section 10.3 are not limited, and DRIVR may take any other measure that DRIVR reasonably considers appropriate.

11.1 If at any time you do not feel that you can accept these Passenger Terms or any changes to the Passenger Terms or the Service, you must immediately uninstall the App and stop using the Service.

11.2 If you wish to delete your Account, please use the functions in the App or send us an e-mail at support@drivr.com.

11.3 DRIVR may immediately terminate your use of the Service if you breach these Passenger Terms, or if DRIVR considers it necessary to protect DRIVR's integrity or the safety of DRIVR's staff or affiliated Drivers.

11.4 DRIVR may withdraw the Service, provided that DRIVR gives you reasonable notice that it plans to do so.

11.5 If the relationship is ended, or DRIVR withdraws the Service as described in this section, DRIVR may delete your User Content or other information it holds about you. You will also lose all rights you have to use the Service or to access content provided by us under the Service, content provided by Drivers or your User Content. DRIVR will not offer you compensation for any losses resulting from this.

11.6 The termination of your use of the Service and the cancellation of your Account do not affect your obligations to pay any amounts owed to DRIVR Danmark A/S.

12.1 Nothing in these Passenger Terms is intended to limit liability or limit your rights as a consumer that cannot be limited or restricted under applicable law.

Rides

12.2 All Drivers undergo verification, training and checks before they can become affiliated with DRIVR and provide Rides to you via the App. However, you acknowledge that travelling in vehicles is inherently dangerous, and that DRIVR (and/or its affiliated companies) has no liability to you in connection with any Ride provided by Drivers.

Disclaimers

12.3 The Service, its content and functionality are provided “as is” and “as available”, and to the extent permitted by law, DRIVR and its affiliated companies make no promises, either express or implied, with respect to the Service, its content or functionality.

12.4 DRIVR and its affiliated companies make no promise that access to the Service will be uninterrupted or error-free. DRIVR makes no representation, warranty or undertaking regarding the reliability, timeliness, suitability or quality of the Service. To the maximum extent permitted under applicable law, you agree to be solely responsible for any risk arising from your use of the Service or any Ride agreed via the Service.

Limitation of liability

12.5 To the maximum extent permitted under applicable law, DRIVR and/or its affiliated companies, representatives, directors and employees are not liable for any loss or damage that you may incur under or in connection with these Passenger Terms or as a result of use of or reliance on the Service (including any Ride booked via the App), including, but not limited to:

• (a) any direct or indirect damage to property or financial loss;
• (b) loss or inaccuracy of data; and
• (c) any other form of indirect, special or consequential loss or damage.
• Your indemnification of DRIVR and DRIVR Danmark A/S.

12.6 You fully agree to indemnify DRIVR and DRIVR Danmark A/S, their affiliated companies, representatives, employees and directors against any claim or loss (including liability, damages, costs and expenses of any kind) that they suffer as a result of your use of the Service (including the Rides you obtain through your use of the Service), including those claims or losses arising from:

• (a) your breach of these Passenger Terms or documents incorporated by reference;
• (b) your breach of any law or the rights of a third party, including, without limitation, the Driver, your fellow passengers, other motorists and pedestrians, as a result of your interaction with such third party; or
• (c) DRIVR's use of your User Content or any allegation that your User Content infringes or otherwise violates the rights of a third party (including intellectual property rights).

13.1 If you have a dispute with DRIVR or DRIVR Danmark A/S in connection with the Service or payment processing, including disputing a Fare, please first contact support@drivr.com and attempt to resolve the dispute informally with DRIVR or DRIVR Danmark A/S (as relevant).

13.2 In the unlikely event that the parties have not been able to resolve a dispute informally, DRIVR will discuss and agree with you the most effective way to resolve the dispute.

14.1 Enforcement and waiver: If any provision of these Passenger Terms is deemed unenforceable, the parties shall replace the affected provision with an enforceable provision that approximates the intent and economic effect of the affected provision. If either party fails or delays to enforce a term of the Passenger Terms, this shall not be considered a waiver of that term.

14.2 Changes:

• (a) To ensure that DRIVR is a market leader, DRIVR constantly updates and improves the Service. This may include updating or deleting certain elements of the Service, and this may affect your use of the Service or your User Content. If DRIVR makes changes to the Service, your continued use will be deemed acceptance of the changes. You may stop using the Service at any time.
• (b) DRIVR may also change these Passenger Terms from time to time. DRIVR will normally notify you in advance before the new Passenger Terms take effect. Your continued use of the Service after the revised terms have taken effect will be considered acceptance of the terms.

15.1 If you need to contact DRIVR or DRIVR Danmark A/S in connection with these Passenger Terms or other documents referred to in them, you can contact DRIVR and DRIVR Danmark A/S at the support centre (available at drivr.com) or send us an e-mail at support@drivr.com.

15.2 DRIVR values hearing from its users and is always interested in learning about ways in which DRIVR can improve the Service. By giving your feedback, you agree that you waive all rights you have to your feedback, so that DRIVR can use it and allow others to use it without any restrictions and without any payment to you.

15.3 If you have a complaint about the price of a Ride, you are encouraged to send such a complaint to our customer service by e-mail to support@drivr.com. If the complaint is justified and accepted by DRIVR, the amount will be refunded to the same account that you used to pay for the Ride.

Last updated: 16 December 2024