Privacy Policy

This privacy policy applies to DRIVR's systems and platform, including the associated DRIVR mobile applications (collectively the “Services”), drivr.com and other DRIVR websites (collectively the “Websites”) and other interactions (for example customer enquiries, surveys etc.) you may have with DRIVR. If you do not agree with the terms, you must not access or use the Services, the Websites or any other part of DRIVR's business.

The person who entered into the Customer Agreement (“Customer”) by registering an account through the Services controls their account and any associated Customer Data. In addition, a separate agreement governs the provision of, access to and use of the Services (“Terms of Service”), including the processing of any requests, orders, rides, payments or other information submitted through Services accounts or generated automatically through use of the Service (collectively “Customer Data”).

DRIVR may collect and receive Customer Data in various ways:

Account information. To create or update an account, you must provide DRIVR with an e-mail address, telephone number, photo, first name, last name and/or similar account information. Customers provide DRIVR (or its payment processors) with billing information such as credit card information, payment or bank information and/or a billing address. In addition, Customers can configure, specify and/or activate various account settings and preferences.

Usage information. Customers routinely submit information to DRIVR when they use the Services, including the type of services requested, order details such as pick-up and drop-off destinations, pick-up date and other request-related information. In addition, DRIVR keeps a record of the date and time at which the service was provided, the amount charged, the distance and duration of the journey, the route, the payment method, the rating and other information related to the ride.

Automatically generated information.

DRIVR may collect information that is generated automatically when Customers use the Services:

Metadata for Services: When a Customer interacts with the Services, metadata is generated that provides additional context about how the Customer uses the Services. For example, DRIVR logs access dates and times and user interactions such as screen views and button clicks. Customers can choose whether to send this type of information through the account settings.

Log data. As with most websites and technology services delivered over the internet, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or the Services, browser type and settings, the date and time of use of the Services, information about browser configuration and plug-ins, language preferences and cookie data.

Device information: DRIVR collects information about devices that access the Services, including hardware type, make and model of the device, operating system information, device settings, application IDs, application version, preferred languages, unique device identifiers and crash data. Whether we collect some or all of this Customer Data often depends on the type of device used and its settings.

Location Information: Depending on the service you use and the DRIVR app settings or device permissions, we may collect your precise or approximate location information as determined through your device's GPS data. We use this information to determine your pick-up location; to find addresses near you; and to keep track of the progress of the ride.

User content: DRIVR may collect information that you submit when you contact DRIVR customer support, give ratings or compliments to other users, or otherwise contact DRIVR.

Demographic information. DRIVR may collect demographic information if you take part in a focus group, survey or questionnaire, or give us feedback in another way or through another medium.

Cookie information: DRIVR uses cookies and similar technologies on our websites and services, which create and maintain unique identifiers that may collect information about you via the websites and services and on other websites and online services. For more information about how we use these technologies, please see our Cookie Policy.

Contact information: In accordance with the consent process provided by your device, any contact information that a Customer chooses to import (such as an address book from a device) is collected when they use the Services.

Communication information: DRIVR enables users to communicate with each other and with DRIVR through DRIVR apps, websites and other services. To provide this service, DRIVR receives some information about the calls or text messages, including the date and time of the call/text message and the content of the communication. DRIVR may also use this information for customer support services, including resolving conflicts between users, for security purposes and to improve the Services.

Third-party information: DRIVR may receive data about organisations, industries, website visitors, marketing campaigns and other matters relating to our business from parent companies, affiliated companies and subsidiaries, our partners or others, which we use to improve our own information or make it more useful. This data may be combined with Customer information we collect and may include aggregated data, such as which IP addresses correspond to postcodes or countries. Or it may be more specific: for example, how well an online marketing or e-mail campaign performed.

Additional information provided to DRIVR. We receive Customer Data when it is submitted to our websites, or if you take part in a competition, activity or event, apply for a job, interact with our social media accounts or otherwise communicate with DRIVR.

DRIVR collects and uses Customer Data to enable reliable and convenient transport services, including any applicable terms in the functionality for user terms, and as required by applicable law.

DRIVR uses Customer Data to pursue our legitimate interests in operating our services, websites and business. More specifically, DRIVR uses Customer Data:

To provide, update, maintain and protect our services, websites and business. This includes the use of Customer Data to support the delivery of the Services under a Customer agreement, to prevent or resolve service errors, security or technical problems, to analyse and monitor usage, trends and other activities, or at the Customer's request.

To communicate with you: To respond to your requests, comments and questions. If you contact us, we may use your Customer Data to respond. To enable communication between other users. For example, a driver may send you a text message or call you to confirm the pick-up location. To send e-mails and other communications. We may send you service, technical and other administrative e-mails, receipts for rides, messages and other types of communication. We may also contact you to inform you about changes to our services, our service offering and important notices relating to the Services, such as security and fraud notices. These notices are considered part of the Services, and you cannot opt out of them.

To personalise the Customer experience when they use the Services.

For example, we may provide service tips based on historical use and predictive models, identify trends and insights, enable bookmarks for your favourite places and enable quick access to previous destinations. To enable features that allow Customers to share information with others, such as when you send a compliment about a driver, refer a friend to DRIVR, split costs or share your ETA. To give users recommendations about the most efficient routes, based on analysis of geographical coverage and historical driving data, as well as other features that may improve your experience while using the service.

For billing, account management, payment processing and other administrative matters. DRIVR may need to contact you regarding billing, account management and similar reasons, and we use account data to manage accounts and keep track of billing and payments.

For research and development. We may use the information we collect for testing, research, analysis and product development. This enables us to improve and strengthen the security and safety of our services, as well as create new features and products.

To investigate and help prevent security problems, fraudulent activity and abuse:

We may use the information we collect to investigate or handle claims or disputes relating to your use of the Services, or as otherwise permitted by applicable law, or as requested by supervisory authorities, government bodies and official enquiries.

As required by applicable law, legal process or regulation.

If information is aggregated or de-identified so that it can no longer reasonably be associated with an identified or identifiable natural person, DRIVR may use it for any business purpose. To the extent that the information is linked to an identified or identifiable natural person and is protected as personal data under applicable data protection legislation, it is referred to in this privacy policy as “Personal Data.”

Except as described in this privacy policy, we do not share the personal information you give us with other organisations. We disclose personal information to third parties in the following circumstances:

Display services. Customer Data may be displayed to other authorised users. For example, the Customer's first name and photo may be displayed to the driver carrying out the request. Feedback given by Customers regarding the quality of the service is anonymous, and drivers do not receive the names and telephone numbers of the Customer who gave the rating and feedback.

Service providers: We may engage third-party companies and individuals to administer and provide the Services on our behalf (such as training, customer support, hosting, e-mail delivery and database management services). These third parties may only use your information as instructed by the Company and in a manner consistent with this Privacy Policy, and they are prohibited from using or disclosing your information for any other purpose.

Group companies: We may disclose your personal information to our subsidiaries and group companies for purposes consistent with this privacy policy.

During a change to DRIVR's business: If DRIVR takes part in a merger, acquisition, bankruptcy, dissolution, reorganisation, sale of some or all of DRIVR's assets or shares, financing, public offering of securities, acquisition of all or part of our business, a similar transaction or proceeding, or steps in contemplation of such activities (for example due diligence), some or all Customer Data may be shared or transferred, subject to standard confidentiality arrangements.

Aggregated or de-identified data: We may disclose or use aggregated or de-identified Customer Data for any purpose. For example, we may share aggregated or anonymised Customer Data with potential customers or partners for business or research purposes, such as telling a potential DRIVR customer the average price of a ride, the duration of a ride etc.

Compliance with laws and law enforcement, protection and safety: The Company may disclose information about you to government or law enforcement authorities or private parties as required by law, and disclose and use such information as we consider necessary or appropriate to (a) comply with applicable laws and lawful requests and legal process, such as responding to subpoenas or requests from authorities; (b) enforce the terms and conditions that govern the Service; (d) protect our rights, privacy, safety or property, and/or yours or that of others; and (e) protect against, investigate and deter fraudulent, harmful, unauthorised, unethical or illegal activity.

To enforce our rights, prevent fraud and for safety. To protect and defend the rights, property or safety of DRIVR or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security problems.

With your consent. We may use or share your personal information with your consent, such as when you consent to us publishing your statements or recommendations on our pages, you instruct us to take a specific action regarding your personal information, or you sign up for third-party marketing communications.

DRIVR takes data security very seriously: DRIVR works hard to protect the Customer Data you provide against loss, misuse and unauthorised access or disclosure. These steps take into account the sensitivity of the Customer Data we collect, process and store, as well as the current state of technology.

We place strict controls on our employees' access to the data that you and your users make available via the DRIVR services, as further defined in your agreement with DRIVR regarding the use of the DRIVR services (“Customer Data”), and we are committed to ensuring that Customer Data is not seen by anyone who should not have access to it. They may only access the data for the purpose of resolving problems in connection with the use of the services (including disputes regarding transport services).

We are committed to making DRIVR a highly available service that you can rely on. Our infrastructure runs on systems that are fault tolerant, for failures of individual servers or even entire data centres. The DRIVR services support the latest recommended secure encryption methods and protocols to encrypt all traffic in transit.

DRIVR maintains a comprehensive, central logging environment in its production environment, which contains information regarding security, monitoring, availability, access and other metrics about the DRIVR services. In addition to sophisticated system monitoring and logging, we have implemented two-factor authentication for all server access in our production environment.

To the extent prohibited by applicable law, DRIVR does not permit the use of our services and websites by anyone under the age of 18. If you become aware that anyone under the age of 18 has unlawfully provided us with personal data, please contact us, and we will take steps to delete such information.

Your personal data will be retained for as long as you have an active account. If your account is closed, personal data will be deleted (in accordance with the guidelines described in this document) from all our databases, unless such data needs to be retained for accounting, crime prevention, dispute resolution or fraud prevention.

DRIVR may retain Customer Data relating to you for as long as necessary for the purposes described in this privacy policy. This may include retaining your Customer Data after you have deactivated your account, for the period necessary for DRIVR to pursue legitimate business interests, carry out audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes and enforce our agreements.

In some circumstances we may anonymise your personal information (so that it can no longer be associated with you), in which case we may use this information indefinitely without further notice to you.

You should be aware that any request to delete your personal data is only possible if we delete your account. As a result, you will not be able to use the DRIVR app via an account that has been deleted.

You can delete your account through the relevant functionality available in the Service. The deletion of Customer Data and other users of the Services by the Customer may result in the deletion and/or de-identification of certain associated Customer Data.

Please note that uninstalling the DRIVR app on your device does not result in the deletion of your personal data.

You can download Customer Data through the relevant functionality available in the service. Please note that it may take some time to compile all your information.

A file with Customer Data will be sent to the e-mail address associated with the account that submitted the request. Requests for data export are limited to once a day.

We inform Customers about new product features, promotional messages or other news about DRIVR by sending an e-mail, SMS message or push notification. We will only use your e-mail address and/or telephone number to send direct marketing messages if you have given us permission to do so via the website or via the DRIVR app. We may personalise direct marketing messages using Customer Data.

You can control whether you wish to receive these direct marketing messages through the settings in the DRIVR App or by clicking the “Unsubscribe” link at the bottom of our e-mail.

You can access and update your personal data via the DRIVR mobile app. If DRIVR holds information about you that you believe is inaccurate, you have the right to request a correction by sending an e-mail to support@drivr.com.

DRIVR may change this privacy policy from time to time. Laws, regulations and industry standards evolve, which may make these changes necessary, or we may change our business. We will publish the changes on this page and encourage you to review our privacy policy to keep yourself informed. If we make changes that materially change your privacy rights, DRIVR will provide additional notice, for example by e-mail or through the Services. If you disagree with the changes to this privacy policy, you should deactivate your Service account. Contact the Customer if you wish to request the removal of personal data under their control.

You can ask us to take the following actions in relation to the personal information we hold about you:

• Opt out. Stop sending you direct marketing communications. You may continue to receive service-related and other non-marketing e-mails.
• Access. Provide you with information about our processing of your personal data and give you access to your personal data.
• Correct. Update or correct inaccuracies in your personal information.
• Delete. Delete your personal information.
• Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice.
• Restrict. Restrict the processing of your personal information.
• Object. Object to our reliance on our legitimate interests as the basis for our processing of your personal information where it affects your rights.

You can usually do this using the settings and tools available in your Services account. If you cannot use the settings and tools, contact us by sending an e-mail to support@drivr.com for further information and assistance. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to refuse your request. If we refuse your request, we will tell you why, subject to legal restrictions. If you wish to make a complaint about our use of your personal information or our response to your requests regarding your personal information, you can contact us as described above or lodge a complaint with the data protection authority in your jurisdiction.

You are welcome to contact DRIVR at any time if you have questions about this privacy policy or DRIVR's practices, or if you wish to exercise any of your statutory rights. Disputes relating to the processing of personal data are also resolved through customer support.

You can contact us at support@drivr.com or at our postal address below:

DRIVR Danmark A/S (CVR no.: DK-39048329) Raffinaderivej 8, 2300 København S, Denmark

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